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Last updated July 20, 2026

Language: English only · English controls interpretation

Refund & Cancellation Policy

This policy covers paid access to Purrly (including purchases started from Softpaw web onboarding when checkout is live). Web and App Store purchases are separate billing surfaces. This policy is published in English only; English is the sole controlling language.

This Refund Policy is provided in English only. We do not publish official translations. If any unofficial translation appears, English controls.

Web checkout (when live): billed by Polar as Merchant of Record. Cancel anytime in the customer portal or receipt; access continues through the current paid period. We offer a 14-day cooling-off refund on your first web subscription charge if you have not substantially used paid features after purchase. Later renewals are not covered by that window. App Store / iOS: billed by Apple. Request refunds only through Apple. This website cannot refund Apple charges.

Purrly Plus (or equivalent paid tiers shown at checkout) unlocks premium care features described in the app and funnel. Educational care tools are not veterinary services. Two purchase surfaces: • Mobile: App Store auto-renewable subscription (or IAP) processed by Apple under Apple’s terms and the Apple Standard EULA. • Web: Hosted checkout via Polar when the web funnel is activated. Polar handles secure checkout, recurring billing, taxes, fraud screening, and refund execution.

For web purchases, Polar (or the provider named at checkout) is Merchant of Record. Your statement may show a Polar-related descriptor. Polar’s buyer terms apply alongside this policy. Where this policy is silent, Polar’s terms and applicable consumer law still apply.

You may request a full refund of your first web subscription charge within 14 calendar days of that initial purchase if you have not substantially used paid features (for example, extensive premium-only care tools after unlock). We aim to mirror EU-style cooling-off protections globally for the first web charge. Not typically eligible: • Later renewals outside the 14-day window on the first charge • Forgetting to cancel a renewal (cancel to stop future charges) • Chargebacks filed without contacting us first • Partial periods after heavy paid-feature use (reviewed case-by-case; we lean customer-friendly on bugs and clear mistakes) App Store purchases are outside this cooling-off process—use Apple’s refund flow.

Email long131005@gmail.com with subject “Refund request — Purrly” and include: • The email used for purchase / Firebase sign-in • Polar order or subscription id from the receipt (if available) • A short note on why you are requesting a refund We aim to respond within 2 business days. Approved refunds are processed by Polar and usually appear in 5–10 business days depending on your bank. Partial refunds and past-due / revoked states may fail closed on our entitlement system until Polar confirms final status.

Web: Open a Polar receipt email and use Manage subscription / customer portal to cancel. Access continues through the period already paid. No early-termination fee. iOS: Settings → Apple ID → Subscriptions (or App Store subscriptions), then cancel Purrly. Apple’s rules control remaining access.

Apple processes payment and refunds for iOS in-app purchases. We cannot issue App Store refunds from this site. Start at reportaproblem.apple.com or the purchase receipt. License for the mobile app remains Apple’s Standard EULA. Restore purchases in the app if you reinstall or change devices on the same Apple ID.

If a web renewal fails, Polar may retry. If retries fail, the subscription ends after the last paid period. Email us with the receipt if you see a charge after confirmed cancellation or a clear duplicate—we will reconcile unauthorized or duplicate web charges.

If web prices change, we aim to give reasonable advance notice (at least 14 days where we have your email) before the new price applies to a renewal. Mobile prices follow App Store listings and Apple’s change rules.

We may update this policy. Material changes get a new Last updated date. Refund eligibility for a charge is governed by the policy in effect on the date that charge was billed.

Refund and billing questions: long131005@gmail.com. Also see Support and Terms of Use.

Questions? long131005@gmail.com